Support
Need help with an order? We’re here.
Quick notes (read this first)
Crypto payments
- Make sure you pay on the exact network shown on the invoice (e.g. TRC20 vs BSC). Wrong network = delays.
- Always send the exact amount requested. If you underpay, the order may stay pending.
- Some coins require confirmations before we can mark your order as paid. This can take a few minutes.
- If your wallet says “sent” but Shoppy still shows pending, send us your order number and the transaction hash.
Delivery timelines
- Airtime and ZESA tokens: usually delivered automatically once payment is confirmed.
- Event tickets: delivered by email after payment confirmation.
- Digital products: delivery details depend on the product (check the product page). If needed, we’ll contact you via your chosen method.
When contacting support
- Share your order number (e.g. AIR-…, ZESA-…, EVT-…, SHP-…).
- For crypto: include the tx hash and the coin/network used.
- For EcoCash: tell us the phone number used and the time you attempted payment.